How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Hoping you can help me have an email account i can no longer

Customer Question

hi! hoping you can help me have an email account i can no longer access cause the phone number used for it is gone***@******.*** and I forgot password
JA: Just to clarify, what email service provider are you using for this account?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: haven't been on this one in a very long time
JA: What troubleshooting have you tried?
Customer: tried to send myself a new code to work email but code wont work
JA: Anything else you want the email expert to know before I connect you?
Customer: just that the phone number is ***** longer in service thanks
Submitted: 5 months ago.
Category: Email
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Are you using a Windows computer, a Mac or a smartphone to access your email?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess