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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't get into my gmail acc. it is, since last week Wed I

Customer Question

This is Betty, I can't get into my gmail acc. it is***@******.***
JA: How long have you had this issue with your Gmail account?
Customer: since last week Wed I think. Nothing I try is working
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my work PC it is my business acc.
JA: What troubleshooting have you tried?
Customer: I have tried re setting the pass word but it doesn't recognize any of them. I have been sent a code, I have tried to type in the letters
JA: Anything else you want the email expert to know before I connect you?
Customer: Not sure I am the owner my name is***** my personel e-mail is***@******.***
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What's the error or message when trying to get into your gmail account?

What was the code?

Do you have a cell phone number ending with the two digits 98? If yes, what's that full phone number?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
The cell is 630 -253-8498. The code 971796
Expert:  Viet - Email Tech replied 1 month ago.

Thank you. Google has just texted you another code. Please tell me the new code for verification. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Please do not try entering the code for accessing your gmail email address. Please just tell me the new code, so I can troubleshoot first.

Did you receive a new code from Google on your cell phone yet? If yes, what's that new code number?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
G842925
Customer: replied 1 month ago.
I am sorry I am 70 and slow to understand things
Customer: replied 1 month ago.
Crap that won't help me today
Expert:  Jess M. replied 1 month ago.

Hi Betty, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I believe my fellow expert Viet has opted out and could be offline by now. Do you still need help with this problem?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess