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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am unable to send or receive emails on my computer. the

Customer Question

I am unable to send or receive emails on my computer. the emails come and go from iPhone 5s. Are my settings wrong? I am on a Windows 7 computer with Microsoft Outlook 2007. ***@******.***
JA: How long has this been an issue?
Customer: several months
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: mostly on iPhone, but I would like to be able to use the computer email as well.
JA: What troubleshooting have you tried?
Customer: Looking at the settings. Checking passwords. I called Microsoft. and Charter, my internet server. Current message is that server refuses connection.
JA: Anything else you want the email expert to know before I connect you?
Customer: Current error: Cannot connect to IMAP server 74.125.69.108. error 10060. Error code: Ox800CCCD9
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,