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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Lost all my information not excepting my email address and I

Customer Question

lost all my information not excepting my email address and I forgot pass word
JA: When did you last reset your username and password?
Customer: that's the problem don't remember username or password ***** all my information
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet
JA: What troubleshooting have you tried?
Customer: tried to reset password ***** information to my yahoo email address and no responce
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 30 days ago.
Category: Email
Expert:  Jess M. replied 30 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me how you "lost all your information"?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 29 days ago.
Tablet was running slow tried to recover it and lost programs that I downloaded
Expert:  Jess M. replied 29 days ago.

Is this an issue with your tablet or with your computer? Please confirm.

Customer: replied 29 days ago.
On my tablet
Expert:  Jess M. replied 29 days ago.

Unfortunately, I will not be able to help you with this. I was expecting the problem is with a computer.

Please let me opt out so that other experts can assist you further.

Thank you for using our service.

Best regards,


Customer: replied 29 days ago.
No more help will not pay you anymore money and do not change anymore to my card