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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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My 83 year old aunt has forgotten her email password and she

Customer Question

My 83 year old aunt has forgotten her email password ***** she just bought an iPhone and I can not get her email on the phone without it.
JA: When did you last reset your username and password?
Customer: I tried doing it yesterday but could not.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Myself I use the computer but she doe snot have a computer she had a Samsung phone until Sunday.
JA: What troubleshooting have you tried?
Customer: I tried having them send me the code and the code did not work
JA: I'm sorry but I'm not sure we have an expert who covers what you are looking for. Maybe if you give me more details I will find you a connection to someone who can help you.
Customer: I just need to have help recovering her email password ***** I can get her up on her new iPhone
JA: Anything else you want the email expert to know before I connect you?
Customer: No I think that is it.
Submitted: 5 months ago.
Category: Email
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me her problem email address so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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