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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.
I will send you the info.
Hello! My name is*****I am a certified computer professional who will assist you.I will do my best to check for all possible options for you to regain access to your e-mail account and will let you know what to do. Please type your AOL e-mail address here so that I can check it.Thanks,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.