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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have changd banks and need to change my billing info, aol,

Customer Question

My name is***** and I have changd banks and need to change my billing info
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Im not sure, I connect to aol on my computer automatically. I have been with you for over 20 years
JA: What troubleshooting have you tried?
Customer: I need to change my billing info.
JA: Anything else you want the email expert to know before I connect you?
Customer: I may owe money as I havent been able to sign on for a month
Submitted: 29 days ago.
Category: Email
Expert:  Jess M. replied 29 days ago.

Hi Caroline, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Can I remotely access your computer so that I can directly assist you in modifying your bank pr payment information on your premium AOL account?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess