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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am trying to find a way to access older emaIL, for one.

Customer Question

I am trying to find a way to access older emaIL, for one. Two how do I recover a password ***** an older username
JA: When did you last reset your username and password?
Customer: I created a new username over 10 years ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser
JA: What troubleshooting have you tried?
Customer: Not a lot yet. Don't want to spend a lot of time if the older user can't be recovered
JA: Anything else you want the email expert to know before I connect you?
Customer: I am using aol....the a year ago starTed to access through thunderbird
Submitted: 1 month ago.
Category: Email
Expert:  Randy Computer Tech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

Customer: replied 1 month ago.
Right now I am on my phone. I can connect to my computer but how?
Expert:  Randy Computer Tech replied 1 month ago.

You can go to Teamviewer.com on your computer, then click on the Download button and allow the remote session to download and run > then reply here with the 9 digit access code and password.

Customer: replied 1 month ago.
Ok. Give me a few minutes
Expert:  Randy Computer Tech replied 1 month ago.

no problem. Take your time.

Customer: replied 1 month ago.
Ok. Next?
Customer: replied 1 month ago.
Is id
Customer: replied 1 month ago.
1237 pw
Expert:  Randy Computer Tech replied 1 month ago.

okay,thank you. Give me a moment please.

Customer: replied 1 month ago.
Soon?
Expert:  Randy Computer Tech replied 1 month ago.

yes, thank you for you patience.