My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.
I will send you the info.
Each person has their own Social Security number, which is what is used for credit reports, so each one needs their own e-mail address to get a Credit Score account. You can get an e-mail for free on Google or Yahoo. I can set that up for you.
It looks like your payment was rejected. You may have to verify with your card company.
We can go ahead with the connection.
Click on the blue link below and allow the remote session to download and run please> then reply here with the 9 digit access code and password.