Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can I remotely access your computer so that I can directly check and fix the problems for you while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
I saw you initiated a request for Secure Remote Assistance. However, there was an error from your end when I tried to accept it. Let me retry after a few minutes to see if the error is gone.
I just sent you the formal offer of remote access. Please accept it and see if the error from your end is gone. Then you will receive procedures to join me in the remote session