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thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.
Can you please let me know what exact error you are getting with Thunderbird? Is it when you try to launch it or when trying to retrieve / send emails?
Thanks for your patience and best regards,
Are you able to use your web-browser just fine? Can you access your emails there via Gmail.com ?
OK, just message me when you are back and we can go ahead. Thank you very much.
I am available again now. Please just let me know how we should continue.
Thank you very much,
That is great to hear, thank you very much for letting me know.
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I wish you a great time and remain with best regards,