My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.
I will send you the info.
yes, I will be glad to.
are you on that computer now?
delete the cookies related to Hotmail.
okay, try this please>
Note: It does NOT actually show you a finished window. You will have to quit and restart Safari.
> Go to Safari on the top menu > Clear History and Website Data.Step 02. It will ask you to remove all history and cookies > Select All history and click Clear History.step 03. Go back to Safari menu > Click on Preferences.Step 04. Please select Privacy category > Click Remove All Website Data.Step 05. Go back to top menu > Select Develop > Click on Empty Caches
okay, From the Apple menu (), choose About This Mac. Let me know the OS Version please.
okay, try the steps in this link please>https://www.pntbrother.com/resetting-safari-8-in-os-x-yosemite-macbook-clearing-cache-data/
Okay, that menu should say Safari instead of finder, click on the safari screen to get the correct menu.
Quit safari, then reopen and try the hotmail again. Go to accountlive.com
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Are you using Apple Mail program or Safari web browser to access your hotmail Email ?
Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.