My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.
I will send you the info.
okay, no problem. What is the model of your phone please?
yes, the varying colors of the contacts are random on the Galaxy S5.Each time you add a contact it selects the next color in the sequence...Blue, Green, Orange, Orange
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.
okay, the icon may have be from their google account if they added one recently. It could have changed to that from a generic icon.
please take a moment to rate my service by choosing one of the stars at the top then click submit.