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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I can't get into it. It's been some time since I've used it

Customer Question

I can't get into it. It's been some time since I've used it and I may be off on my password. Can I get a new one?
JA: When did you last reset your username and password?
Customer: probably 2-3 years ago. Sometimes carriers say they'll send a new by e-mail but I have yet to see one.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through web browser
JA: What troubleshooting have you tried?
Customer: Any one I can. They all come up with the PDF screen which I go through and I supposedly have a PDF. Must have at least ten by now.
JA: Anything else you want the email expert to know before I connect you?
Customer: no. Thanks for your help.
Submitted: 4 months ago.
Category: Email
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Can you please tell me more about your problem? Are you having trouble logging in to your account?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess