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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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Thanks I deleted all mail on my gmail account but i can

Customer Question

Thanks I deleted all mail on my gmail account but i can still not receive emails to it I purchased more storage 100gb still no luck
JA: How long have you had this issue with your Gmail account?
Customer: its an old email account that doesnt get used regularly but the last activity it had was mid october after that it stopped receiving
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I dont think so
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you mean you do not receive emails at the gmail.com website?

Can you please confirm your full email address?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,