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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Iam tring to get into an old sbcglobal.net accounr, no, this

Customer Question

iam tring to get into an old sbcglobal.net accounr
JA: Have you contacted anyone about your account?
Customer: no
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: this is an account i haven't used for 4 years
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: how much is this going to costy cost/
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: ok
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message when signing in your sbcglobal.net email address?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can you please confirm your full sbcglobal.net email address?

Do you remember the password ***** your sbcglobal.net email account password?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Mac. I don't remember the password. The email address was***@******.***
Expert:  Viet - Email Tech replied 1 month ago.

Thank you. Can you please confirm your last name on your sbcglobal.net email account?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Melanie Morningstar
Expert:  Viet - Email Tech replied 1 month ago.

It seems there was a different last name for your sbcglobal.net account.

Was there another person that was the main account holder? If yes, what was that person's last name?

What was your zip code 4 years ago? And/or please let me know all your zip codes.

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
No it was only me. Zip code was 90057
Expert:  Viet - Email Tech replied 1 month ago.

Was there any number or special character in your sbcglobal.net email address?

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
Just***@******.***
Customer: replied 1 month ago.
I think you are a scam. I am reporting you.
Expert:  Jess M. replied 1 month ago.

Hi Melanie, my name is ***** ***** I am glad to assist you today. I believe my fellow expert Viet is offline now so can I continue helping you?

Do you still need help with this problem?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 month ago.
Thanks yes
Expert:  Jess M. replied 1 month ago.

Thank you for writing back. Can you please tell me if you are still a subscriber of AT&T? I mean, is ATT still your internet service provider?

Customer: replied 1 month ago.
No I live in Australia now I am in L.A. For one more week
Expert:  Jess M. replied 1 month ago.

I tried to reset your account password. The reset process requires your email ID (your email address) and your last name. I entered your last name (Morningstar). The result is, they cannot find your email account.

This means that the last name on your account is different.

Can you recall if you have entered another name or last name there before (when you created the account)?