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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am continually receiving a pop-up on my PC that a Gmail

Customer Question

Hi Pearl !!! I am continually receiving a pop-up on my PC that a Gmail account:***@******.*** needs to be updated. However, that account was closed a couple of days ago. Can you possibly stop this pop-up. ... Thank you Pearl !!!
JA: How long have you had this issue with your Gmail account?
Customer: It started last night I believe and several times today also ...
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: From my smart phone & my desk top PC , about an equal number of times each day.
JA: What troubleshooting have you tried?
Customer: I tried to respond to the pop-up with ronski6707 but told that it is an invalid address. Then I try again with my new account address, [email protected],com and told again that it is an invalid address too. After numerous of fruitless attempts I emailed "support" and you responded.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 27 days ago.
Category: Email
Expert:  Tim replied 27 days ago.

Hello, I'm Tim and will do my best to help you today.

Expert:  Tim replied 27 days ago.

Where is the pop up coming from, webbrowswer at www.gmail.com or an email client?