thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.
Can you please let me know which account you are talking about exactly? Is it your internet account or your email account or a Google account, etc.?
Thanks for your patience and best regards,
If you wish and if that is easier for you, I can also just have a look at your computer directly (as you´ve already requested that). Here is my offer and upon acceptance (if interested), I will tell you how to start the remote-connection.
Thank you very much,