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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My Account has been blocked because I typed the wrong

Customer Question

My Account has been blocked because I typed the wrong password
JA: Have you contacted anyone about your account?
Customer: Your Phone Number is ***** working
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through aol
JA: What troubleshooting have you tried?
Customer: Your administrator blocked my account and i have been unable to contact any one til now
JA: Anything else you want the email expert to know before I connect you?
Customer: No. Thanks
Submitted: 2 months ago.
Category: Email
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.

Can you please let me know which account you are talking about exactly? Is it your internet account or your email account or a Google account, etc.?

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 2 months ago.

If you wish and if that is easier for you, I can also just have a look at your computer directly (as you´ve already requested that). Here is my offer and upon acceptance (if interested), I will tell you how to start the remote-connection.

Thank you very much,

Lorenz Vauck