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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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HP ENVY 5660 printer When I attempt to print from my iMac I

Customer Question

HP ENVY 5660 printer When I attempt to print from my iMac I get a message " Printer is not connected" then if I wait 2 to 3 minutes it prints
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Reagan.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: iPhone or web browser. I am not sure what that has to do with my printer problem>
JA: What troubleshooting have you tried?
Customer: I have reset the printer on my iMac but nothing changed
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 28 days ago.
Category: Email
Expert:  technicalcat replied 28 days ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Is your printer connected directly to the computer with a USB cable, or are you using a wireless network?

Customer: replied 28 days ago.
wireless network
Customer: replied 28 days ago.
wireless net work
Customer: replied 28 days ago.
This is totally frustrating. Is there anyway I can talk to a person. My next step is to go to a non HP printer
Expert:  technicalcat replied 28 days ago.

Sorry for the delay in response. I was away from my desk. I can speak to you on the phone, and offer one-on-one support via remote desktop, which would be the easiest and most effective way to solve this problem. I will send you an offer for that now, as you requested. Thank You.