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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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Windows Live Mail question. On one of our non-gmail accounts

Customer Question

Windows Live Mail question. On one of our non-gmail accounts in the Windows Live Mail app 35 messages come thru saying "Message cannot be found." We cannot open or delete these messages. They came over a 3 day period. More current messages are fine, but we want to get rid of these messages.
JA: How long have you had this issue with your Gmail account?
Customer: What do you suggest. This is not a Gmail account. I was sent to your site when asking about a Live Mail problem.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser. I have spoken with them and they have no suggestions
JA: What troubleshooting have you tried?
Customer: Opening and closing the app. Trying to delete again
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Email
Expert:  Cody replied 7 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 7 months ago.

What is the email account, can you login to the web interface for this account and delete the emails?