Hi there and welcome
Can you tell me please what is the exact message you get when you try to sign into your account?
Unfortunately you are not going to be able to recover this account, this is what they are telling you.
It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password. Hotmail being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.
I am sorry to have to tell you this but there is no way back in. Microsoft states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "
So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year Microsoft has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.
Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.
It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not Microsoft, their policies, or the situation itself.
This is up to you of course as the customer, I can only provide you a correct and honest answer to your question and offer to help you with any follow up questions that you may have.
ok, you would need to contact customer service please for all payment questions, I am only an engineer here, please contact them on