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Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 16330
Experience:  CISCO certified computer and networking expert
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I can't remember my password. My gmail is ******** months,

Customer Question

I can't remember my password. My gmail is ********
JA: How long have you had this issue with your Gmail account?
Customer: months, my wife is on Gmail also. hers comes up but mine no longer does, and now I've forgotten by password
JA: Have you installed any updates recently?
Customer: I have but I can't remember it
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Randy Computer Tech replied 2 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the last password ***** remember?

You can reply to me here by typing in the box below please.

Customer: replied 2 months ago.
Amaliamay6$k
Customer: replied 2 months ago.
Amaliamay6$
Expert:  Randy Computer Tech replied 2 months ago.

okay, Thank you. Give me a moment to check on this please.

Expert:  Randy Computer Tech replied 2 months ago.

do you still have the ter••••••••••@hea•••••••.•••• email address?

Customer: replied 2 months ago.
No
Expert:  Randy Computer Tech replied 2 months ago.

okay, I can try and recover the password ***** you. The best option will be to use a secure remote screen connection to troubleshoot the issue/ It will require downloading a screen connect app to get us started. Will that be okay?

Customer: replied 2 months ago.
No you've already changed me $5 and $35
Expert:  Randy Computer Tech replied 2 months ago.

there will not be any additional cost.

Customer: replied 2 months ago.
Are you going to charge me for that
Expert:  Randy Computer Tech replied 2 months ago.

no,

Customer: replied 2 months ago.
Ok
Expert:  Randy Computer Tech replied 2 months ago.

are you on a windows computer?

Customer: replied 2 months ago.
you can do that
Customer: replied 2 months ago.
Customer: replied 2 months ago.
You can use the secure remote connection
Expert:  Randy Computer Tech replied 2 months ago.

okay, thank you. Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=98262ae8-8025-43f1-a13d-20f101bfd9bb

Customer: replied 2 months ago.
Ok to use secure remote screen connection
Expert:  Randy Computer Tech replied 2 months ago.

okay, thank you. It will require downloading a screen connect app to get us started.Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>http://www.justanswer.com/remotedesktop/join.aspx?Session=98262ae8-8025-43f1-a13d-20f101bfd9bb

Expert:  Randy Computer Tech replied 2 months ago.

after you agree to the session there will be a download box, then click on the download box and choose run.

Customer: replied 2 months ago.
Have you found anything
Expert:  Randy Computer Tech replied 2 months ago.

we are not connected yet, were you able to run the download?

Customer: replied 2 months ago.
Don't see answer
Expert:  Randy Computer Tech replied 2 months ago.

Try this one please>

Click on the blue link below and allow the remote session to download and run please> then reply here with the 9 digit access code and password.

https://download.teamviewer.com/download/TeamViewer_Setup_en.exe

Customer: replied 2 months ago.
I did what you asked and still no answer
Customer: replied 2 months ago.
Anything?
Expert:  Randy Computer Tech replied 2 months ago.

reply here with the 9 digit access code and password.

Customer: replied 2 months ago.
I don't know my access code or password
Expert:  Pete replied 2 months ago.

Hello, to recover your gmail account, fill out the account recovery form and indicate on the form that your account has been compromised and you no longer have access to the old recovery email address:

https://accounts.google.com/signin/recovery

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Pete.
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