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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Applied for the tsa global online enrollment system on

Customer Question

applied for the tsa global online enrollment system on September 15, 2016 and my credit card was charged the 100.00 fee but i never received any information after that. My wife applied and received a confirmation tracking id but I did not. My name is ***** ***** ehrlich and my application was entered on September 16 and the credit card number,was charged 100.00
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: I think it was on gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser on my computer
JA: What troubleshooting have you tried?
Customer: I am not too computer sophisticated so I have only just begun to search my deleted e mails hoping I can retriev e it if I inadvertently deletedc it
JA: Anything else you want the email expert to know before I connect you?
Customer: my credit card was a chase card ending in the numbers 8149 visa
Submitted: 29 days ago.
Category: Email
Expert:  Jess M. replied 29 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. This happens when the email address you provided was incorrect, like when there was a little typo error in the email address you provided which caused the notification not to reach you.

Can you please tell me the URL of the site where you submitted the said online application?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 27 days ago.
Can you help me find out my global id number?
Expert:  Jess M. replied 27 days ago.

Can you please tell me the URL or web address of the site where you submitted the said online application?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess