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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I want to make a video and edit it for my website. How do I

Customer Question

I want to make a video and edit it for my website. How do I get the ap.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: pc
JA: What troubleshooting have you tried?
Customer: none. I have my website on Wordpress
JA: Anything else you want the email expert to know before I connect you?
Customer: I thought that I had live movie maker on one of my computers. i have two pcs and a laptop. I have google chrome on all three.
Submitted: 28 days ago.
Category: Email
Expert:  Jess M. replied 28 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

On the computer where you are trying to make and edit videos, is it running with Windows Vista, 7, 8 or 10?

Also, what device do you use to capture or record videos?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 26 days ago.
I want a refund. I did not agree to pay you $42.00. Please refund my money.
Expert:  Jess M. replied 26 days ago.

Hi,

Thank you for writing back and I am very sorry for the confusion. We guarantee our service and you can always process a refund if you are not satisfied.

Do you want to continue with your question/request? Or do you want to just process the refund?