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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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It's not my e-mail. it's downloading games. they say my

Customer Question

it's not my e-mail. it's downloading games . they say my hotmail account is out of date. how do i update it
JA: How long have you had this issue with your Hotmail account?
Customer: 2 months
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: yes
JA: What troubleshooting have you tried?
Customer: i tried to re download and they say it doesn't match, but it's the only one i use
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Email
Expert:  Viet - Email Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Are you having issue on the Windows or Mac computer, or on the tablet or phone?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 3 months ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,