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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6131
Experience:  Computer Software Support Specialist for more than 10 years
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I have forgotten my password for classmates. I went to Help

Customer Question

I have forgotten my password ***** classmates. I went to Help and went back to getting on a
JA: When did you last reset your username and password?
Customer: I don't know, it's been a while. Maybe never.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone and tablet.
JA: What troubleshooting have you tried?
Customer: At the home page, I tried to login, but never got to the next page to clickink on forgot passworx.
JA: Anything else you want the email expert to know before I connect you?
Customer: No, that's it.
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Have you tried accessing your classmates account using a regular computer? Also, what email address are you using so that I can check it for you?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 month ago.
All I want to do is get to the next page where one would either log on or check a box stating they have forgotten their password.
Expert:  Jess M. replied 1 month ago.

Oh ok... If that is all that you want, then please go directly to this link to start the reset process:

https://secure.classmates.com/auth/lost/view

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess