Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Have you tried accessing your classmates account using a regular computer? Also, what email address are you using so that I can check it for you?
Please let me know by replying to me here so that I can help you further.
Oh ok... If that is all that you want, then please go directly to this link to start the reset process:
I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!
If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.