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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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Iam using mozilla Thunderbird and when i try to send an

Customer Question

Iam using mozilla Thunderbird and when i try to send an email with attachment I get permanent error.This is an automatically generated Delivery Status Notification.Delivery to the following recipients failed permanently:****@******.***Reason: Permanent ErrorReporting-MTA: dns; []
Received-From-MTA: dns; []
Arrival-Date: Sun, 06 Nov 2016 18:50:04 +0000Final-recipient: rfc822;***@******.***
Diagnostic-Code: smtp; 554 Message not allowed - [299]Last-attempt-Date: Sun, 06 Nov 2016 18:50:05 +0000DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;;
s=q20140121; t=1478458204;
Received: from [] ([])
by with SMTP
id 3SW3cA5Tbp6693SW3cNLlp; Sun, 06 Nov 2016 18:50:04 +0000
X-Authority-Analysis: v=2.1 cv=G4O8a4Q5 c=1 sm=1 tr=0
a=Cl2KMZyWCht/HiF9hXnqUA==:117 a=Cl2KMZyWCht/HiF9hXnqUA==:17
a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=khwyK8DuSVkA:10
a=r77TgQKjGQsHNAKrUKIA:9 a=C_IRinGWAAAA:8 a=cW4-NtOyAAAA:8
a=Hv5STS202gkNfOmHcj8A:9 a=7t0bxUP2rmVEBMr2:21 a=QEXdDO2ut3YA:10
a=_W_S_7VecoQA:10 a=1zhR2mrAS00Qn0MZWcsA:9 a=mPtksSXlap9eDzkC:18
a=HXjIzolwW10A:10 a=GH3csD_F0RA5eujyiAYA:9 a=9p85EelHYWB-rgU4:18
a=0L8PZVipd2PhpID8V_AA:9 a=doKaIURx0ktcym31:18 a=O7yUk0EMvIcA:10
a=SXCWyXJjBykrEHFRvBkA:9 a=h2ZKdcboaao5DpNh:18 a=CF302DeG0u1urx_FXVcA:9
a=xM8m-l5MNiAQuWSs:18 a=KQqxNPgzF0kA:10 a=zgcYkz6ZmJbb2iUg1e4A:9
a=Ko0xEWLq-glzVABM:18 a=o3mLepVp-5sk7G7J3qwA:9 a=4k7XA50mXk7i51gk:18
a=VOW5rJRXBamZ5z19bD7L:22 a=DEjRYTtiG9Il2EKMCnT2:22
Subject: Fwd: Fwd: Emailing: 336380_532107736801365_1739200803_o - Shortcut
References: <*****@******.***>
To: Rich&Jackie
From: Mary
X-Forwarded-Message-Id: <*****@******.***>
Message-ID: <*****@******.***>
Date: Sun, 6 Nov 2016 13:50:01 -0500
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101
MIME-Version: 1.0
In-Reply-To: <*****@******.***>
Content-Type: multipart/mixed;
X-CMAE-Envelope: MS4wfAQrUk1Kg8zEl6PuIioeFaQV5c/Fk2gHq0iz/VeWjo8tIFKaqGiaZra7kngOjKKIYPmZk1eP8k8VYC1dNYReQVX+XO78wsqu27aVDQGtiZqevlIvjQvt
Fwd: Fwd: Emailing: 336380_532107736801365_1739200803_o - Shortcut
11/6/2016 1:50 PM
Rich&Jackie-------- Forwarded Message --------
Subject: Fwd: Emailing: 336380_532107736801365_1739200803_o - Shortcut
Date: Sun, 6 Nov 2016 13:39:47 -0500
From: Mary
To: ***** *****-------- Forwarded Message --------
Subject: Emailing: 336380_532107736801365_1739200803_o - Shortcut
Date: Sun, 6 Nov 2016 10:57:49 -0500
From: Mary
To: Rich&Jackie���������� Happy birthday Uncle honey
Your message is ready to be sent with the following file or link attachments:
Shortcut to: C:\Users\Mary\Desktop\Facebook Smileys\336380_532107736801365_1739200803_o.jpgNote: To protect against computer viruses, e-mail programs may prevent sending or receiving certain types of file attachments. Check your e-mail security settings to determine how attachments are handled.336380_532107736801365_1739200803_o - Shortcut.lnk997048_730079173695477_8219900987262818974_n.jpg(###) ###-####744183382285056_909885616367755748_n.jpg
Submitted: 6 months ago.
Category: Email
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
please help
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

(I regret that I am not able to offer Secure Remote Assistance service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

The crucial part of that error message that you quoted, is the "554 message not allowed".

That may mean, that your email has violated policy in one of these respects (for instance):

- objectionable links (e.g. links that pretend to be related to one web server, but point to another)

- malicious attached files (e.g. one that Yahoo! Mail's scanners have detected malware within)

- bad header information (misleading header information is typical of spammers and other shady email senders.)

I suspect and I recommend, that you scan your attached file (and your whole computer) with a good-quality anti-virus scanner, to find if there might be a violation in the second sense listed above, of detectable malware infecting your files or your attached file(s).

Customer: replied 6 months ago.
no matter who i send it to ity comes back every attachment i send out comes back
Customer: replied 6 months ago.
that means that no can do remote assistance for me
Expert:  Russell H. replied 6 months ago.

Then your computer probably has a file infection that any email destination detects... or, that your sending email server is eliminating.

I recommend using a good anti-virus scanner (to scan your whole hard disk, including the attachment file(s)), such as Norton products, or McAfee products, or TrendMicro, or (if you cannot afford the expense of the preceding-mentioned)

which offers a good-quality free anti-virus scanner.

And yes, I would avoid a remote connection with your machine myself, by preference, under the circumstances... but your request is open to other Experts, some of whom might not think it an objection.

Scanning your system would be advisable under the circumstances, for sure.

Customer: replied 6 months ago.
I am scanning it now with a vast
and superspyware
Customer: replied 6 months ago.
no one will remote with me? will changing my passwoed make any diference
Expert:  Russell H. replied 6 months ago.

Good. Let me know the results whenever there are any.

Someone may yet take up your offer of Remote Assistance... but I cannot, myself. I cannot speak for others in that respect, though!

Changing your password ***** ***** matter, and will not help with this problem (yet) and might add difficulties.

Customer: replied 6 months ago.
are others seeing this
so they may take it up
Customer: replied 6 months ago.
super spyware is done had 327 that i removed
Expert:  Russell H. replied 6 months ago.

Other Experts do see your request for secure remote assistance.

(Remember that it is Sunday. Some may be offline for a while.)

Good, if your S.S. scan found stuff to remove. See what Avast finds and removes.

Customer: replied 6 months ago.
should i re send the question to someone else
Expert:  Russell H. replied 6 months ago.

It is open to others!

Duplicate postings will not prevent it being Sunday.

Duplicate postings will probably be marked as such and closed (it's a policy here, to give everyone an equal chance at having their question responded to.)

Do you want me to Opt Out of this question? that will not make the Secure Remote request more prominent, just by the way.

Customer: replied 6 months ago.
no its ok lets see what happens should i try another atachment
Expert:  Russell H. replied 6 months ago.

It would be good to wait for Avast to finish, but yes, you can try that!

Customer: replied 6 months ago.
ok I did a quick scan is thaty ok or should i have done a full scan
Customer: replied 6 months ago.
opps i had it st for quick scan but forgot to hit button is scanning now
Customer: replied 6 months ago.
should i try chsnging my password
Customer: replied 6 months ago.
avast did not decect anything
Customer: replied 6 months ago.
i can send out mail just not attachments and can send attachments to myself and it works
Customer: replied 6 months ago.
I have tried multiple people and get the same response
Expert:  Russell H. replied 6 months ago.

Do not try changing your password ***** unless Avast detects spyware.

Do a Full Scan... this is a serious problem and 'quick fixes' are not, repeat not, appropriate for a serious computer problem, that disables your email so extensively (if not, I am glad to note, completely.)

Customer: replied 6 months ago.
do a full scan
Customer: replied 6 months ago.
should i try malware bytes
Expert:  Russell H. replied 6 months ago.

Yes, please. Full Scan with Avast is the idea - provided that you have fully updated Avast's signatures to recognize malware, first. As I said, quick fixes are not appropriate.

Customer: replied 6 months ago.
ok will run full scan
Customer: replied 6 months ago.
may take a long time are you willing to wait that long
Customer: replied 6 months ago.
would reinstalling avast help
Customer: replied 6 months ago.
should i reinstall thunderbird
Customer: replied 6 months ago.
are you still here
Customer: replied 6 months ago.
full scan running
Customer: replied 6 months ago.
guess you left thanks for your help
Expert:  Russell H. replied 6 months ago.

It's OK with me if running Avast Deep Scan or Full Scan takes a while.

You can always return to this case at

Thanks. And, you're welcome for the help.

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