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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Sinc is not working correctly. I can't add my team to my

Customer Question

Hi Sinc is not working correctly. I can't add my team to my account. Somehow my daughter's account was merged incorrectly with my account. Right now, if you try to connect my team, the team search just spins. Its a terrible experience.
JA: Have you contacted anyone about your account?
Customer: I am contact you now! I am trying to fix the issue.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Both
JA: What troubleshooting have you tried?
Customer: I am on a laptop right now. I could not fix the issue via my phone. So I am on my laptop to see if I can address the problems.
JA: Anything else you want the email expert to know before I connect you?
Customer: So far, I think the Sinc site really sucks. I don't feel its working correctly and I don't see how anyone can correct the problems on their own. This is the primary reason I would not move to a paid account.
JA: When we are ready I'll take you to the appropriate web page.
Customer: I don't trust that site is functioning correctly. Please do!
Submitted: 2 months ago.
Category: Email
Customer: replied 2 months ago.
It has been way beyond 10 minutes. I have not been given an answer. This site is also a scam?
Expert:  bbao replied 2 months ago.

This site is not a scam. As every question is to be reviewed by human expert, not machine, it may take a while to wait in a question pool.

Expert:  bbao replied 2 months ago.

Which email services are you referring to? Gmail, Yahoo or Outlook?

Customer: replied 2 months ago.
Gmail
Customer: replied 2 months ago.
How are you able to help with Sinc?
Customer: replied 2 months ago.
What is your role with Sinc Sports?
Expert:  bbao replied 2 months ago.

> I can't add my team to my account.

What do you mean by "my team"?

> How are you able to help with Sinc?

> What is your role with Sinc Sports?

Sorry, I have no idea about Sinc Sports. Is it something related to technical things such as Gmail?

Customer: replied 2 months ago.
I don't have a problem with email. I have a problem with http://sincsports.com/sincmyteam.aspx.
Expert:  bbao replied 2 months ago.

Initially I thought you did mean Sync (synchronisation). :)

Customer: replied 2 months ago.
Can you fix my account? Yes or no?
Customer: replied 2 months ago.
SincSports.com is the site I am experiencing problems with. I am not sure what your role is with their site?
Expert:  bbao replied 2 months ago.

No. It's not in my engineering area. I opt out.

Customer: replied 2 months ago.
Please don't charge me! I am reporting this service to the Better Business Bureau. I am not satisfied!
Customer: replied 2 months ago.
I should have never been directed to a services that ask for money before answering questions. This is absolutely a scam!