Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
Just to clarify are you using outlook.com email service?
Which email application are you using to access this outlook.com email is it Microsoft Outlook, windows live mail,windows 10 inbuilt email app?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?
Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Are you currently in the windows 10 PC?
Please try to login to your outlook email using this link : - https://login.live.com/ in your windows 10 PC.
Let me know
Were you able to login to your outlook account successfully using the link i gave above?
You mean you are not getting your email page?
Yes please on the windows 10 PC using the link i gave open your email page in that way we can make sure you are logged into the correct email account
May I send you the offer to remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know.
Did you see my last reply regarding remote access to check the issue directly which will be easy and quick for you.
Let me know.
I am not getting any reply from you.Are you still there?
Checking to see whether you still need help.
Reply using the box below
Do you know Windows Live Mail has been discontinued by Microsoft? Please check below the official statement, that's why you are no longer able to connect.