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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I havce error3219 or 0x8DE00005, outlook, all devices but

Customer Question

I havce error3219 or 0x8DE00005
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: all devices but lap top has problem
JA: What troubleshooting have you tried?
Customer: delete and reload but unsure of process
JA: Anything else you want the email expert to know before I connect you?
Customer: can he insert brains
Submitted: 1 month ago.
Category: Email
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Just to clarify are you using outlook.com email service?

Which email application are you using to access this outlook.com email is it Microsoft Outlook, windows live mail,windows 10 inbuilt email app?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Customer: replied 1 month ago.
windows live mail
Customer: replied 1 month ago.
Windows 10
Expert:  John replied 1 month ago.

Are you currently in the windows 10 PC?

Customer: replied 1 month ago.
Expert:  John replied 1 month ago.

Please try to login to your outlook email using this link : - https://login.live.com/ in your windows 10 PC.

Let me know

Expert:  John replied 1 month ago.

Were you able to login to your outlook account successfully using the link i gave above?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
I have page showing recent purchases
Expert:  John replied 1 month ago.

You mean you are not getting your email page?

Customer: replied 1 month ago.
Do you want my email page up
Customer: replied 1 month ago.
Do i click view inbox
Expert:  John replied 1 month ago.

Yes please on the windows 10 PC using the link i gave open your email page in that way we can make sure you are logged into the correct email account

Customer: replied 1 month ago.
I have inbox page of ourlook mail with your messages
Expert:  John replied 1 month ago.

OK good.

May I send you the offer to remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know.

Expert:  John replied 1 month ago.

Did you see my last reply regarding remote access to check the issue directly which will be easy and quick for you.

Let me know.

Expert:  John replied 1 month ago.

I am not getting any reply from you.Are you still there?

Expert:  John replied 27 days ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  bbao replied 26 days ago.

Do you know Windows Live Mail has been discontinued by Microsoft? Please check below the official statement, that's why you are no longer able to connect.

https://support.office.com/en-us/article/Windows-Live-Mail-2012-will-not-connect-to-Outlook-com-45453b92-373b-4bbb-88ca-f8ec74f8e8fd