Need Help With Email? Ask Your Email Questions Online
Hello! My name is*****I am a certified computer professional who will assist you.
I am currently writing you an answer and will send it to you in a few minutes. You may ignore the pop-up about a secure remote assistance in case you see it.
Here is what to do:
You don't need to worry about this problem since it can be easily saved. Your web browser saved the sign in of your wife's e-mail account, so every time you go to the Outlook.com web page, the account page gets automatically opened.
To get back into your e-mail account, you first need to sign out of your wife's account. To do that, go to the Outlook.com web page and once you see your wife's account page, click on her account picture or name displayed in the upper right corner, and then click on Sign out.
You will then be signed out of her e-mail account. Your web browser may then show you her e-mail address, but you can then just delete it and type yours. Type your e-mail account password ***** asked and sign in.
Let me know if it worked for you.
OK - those are your web browser (Firefox) buttons. Look a bit below those buttons and you will see several icons - the one that looks like a cloud, then a bell icon, then a screw icon, then a question mark icon and then a picture of the e-mail account (or it may just say your wife's name). Click on that picture and you will see the Sign out option.
Were you able to locate it?
Since you cannot follow my instructions, I will now send you a picture so that you can see where to look. Hold on.
Click on the attached picture below to see where to look:
Let me know if you received my picture?
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