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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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My incoming email quit a week ago. can stiil send. earthlink

Customer Question

my incoming email quit a week ago. can stiil send.
JA: Just to clarify, what email service provider are you using?
Customer: earthlink my address is***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: always a web browser.
JA: What troubleshooting have you tried?
Customer: called earthlink and they finally said that I have a problem with MS outlook. They said there is bug in the system whatever that means.
JA: Anything else you want the email expert to know before I connect you?
Customer: my outgoing server is smtpauth.earthlink.net incoming is pop.earthlink.net
Submitted: 7 months ago.
Category: Email
Expert:  Jason Jones replied 7 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason