How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My problem is complex. I had a car accident ydayand I am a

Customer Question

Hi Pearl my problem is complex. I had a car accident ydayand I am a bit confused. my normal email thati have had for any years***@******.*** I changed the pword annd cannot remember it
JA: Just to clarify, what email service provider are you using?
Customer: live.com prev hotmail.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop
JA: What troubleshooting have you tried?
Customer: i try to login with what i thought my password ***** and it doesn't allow access says wrong pword
JA: Anything else you want the email expert to know before I connect you?
Customer: yes I have another email which i usually send any messages or codes to, but since my accident I an't remember that password ***** sorry..
Submitted: 4 months ago.
Category: Email
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason