Need Help With Email? Ask Your Email Questions Online
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem Gmail account so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.
I understand your concerns. Please tell me your Gmail address so that I can check its status and recovery options
Thanks, ***** ***** me a moment
Checking your recovery options
Can you identify this recovery email?
bo•••••• @ go••••.com
Is it one of your old emails?
Since you cannot identify that marked recovery email, please try to answer your security question below:
What is my granddaughter's name?
Approximately when did you create this Gmail account?
Approximate month and year please....
It will be impossible to recover or reset your password ***** this case.
Can you please tell me HOW you access this gmail account on your old phone or iPad? Is it through an email app? Or is it through a web browser?
Even in your iPad? You use that "Mail" to access your Gmail?
I am afraid you cannot reset the password ***** your account. The main reason for this is because you are not able to verify your ownership of your account. The only valid verification of ownership is by answering the security questions and the other questions in the recovery process. Since you cannot access the recovery email stored in the account, and you cannot tell when exactly the account was created, there is no way to reset the password.
For more information regarding the recovery of Gmail accounts, please visit this link: