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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Forgot password no recovery phone, no recovery e-mail

Customer Question

forgot password ***** recovery phone, no recovery e-mail either. please help
JA: When did you last reset your username and password?
Customer: cant remember
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i did use my phone but it was just stolen
JA: What troubleshooting have you tried?
Customer: i cant make a recovery email. can you help me,tell me make one?
JA: Anything else you want the email expert to know before I connect you?
Customer: just that i'm so very thankful.GOD BLESS YOU.
Submitted: 1 month ago.
Category: Email
Expert:  bbao replied 1 month ago.

Where email service are you referring to? How long did you use the email service?

Customer: replied 1 month ago.
yahoo and about 8 yrs
Expert:  bbao replied 1 month ago.

How many secret questions and previous passwords do you know?

Customer: replied 1 month ago.
2 question i know them
Expert:  bbao replied 1 month ago.

How many contacts do you remember saved in your address book? Is your Facebook registered using your Yahoo email address?

Customer: replied 1 month ago.
maybe 3 or 4 passwords
Customer: replied 1 month ago.
what now ?
Expert:  bbao replied 1 month ago.

I am actually waiting for your reply to: ***** ***** contacts do you remember saved in your address book? Is your Facebook registered using your Yahoo email address?

Expert:  bbao replied 1 month ago.

Are you still there?

Customer: replied 1 month ago.
Cant you just send me a code or something -
Expert:  bbao replied 1 month ago.

I don't know any of your personal information. I even don't know your email address, how could I send you the code to recover your mail box. :)

What I am collecting is to know what kind of information that you have and could be asked by Yahoo. This just helps me determine how likely your account could be recovered.

Expert:  bbao replied 28 days ago.

Are you still there? Do you still need my help?

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