Hi David, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a Windows computer or a Mac?
How do you usually access this problem Hotmail account before? Using a web browser like Internet Explorer? Or using an email program like MS Outlok 2016?Please let me know by replying to me here so that I can help you further.