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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I chatted with a tech today because I cant get into my email

Customer Question

i chatted with a tech today because I cant get into my email account and he couldn't do it can you. My account is***@******.***
JA: Just to clarify, what email service provider are you using for this account?
Customer: gmail
JA: Have you installed any updates recently?
Customer: I don't know but I haven't gotten any mail since October 28
JA: Anything else you want the computer expert to know before I connect you?
Customer: besides that I am very frustrated? I do get a message that my gmail settings are out of date.
Submitted: 28 days ago.
Category: Email
Expert:  Jess M. replied 28 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows 7, 8 or Windows 10?

Also, how do you access your Gmail account? Are you using the Mail App in Windows 10? Or are you using an email program like MS Outlook 2016?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess