Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
From what device are you trying to access netflix? On your computer? On a smart tv? Roku? Firetv?
Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.