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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Microsoft message is blocking me from retrieving my

Customer Question

microsoft message is blocking me from retrieving my messages
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: it is advertisement from out look as soon as i try to access my emails this has popped up to ask me to sign in and will not let me by pass & get to my inbox
JA: Anything else you want the email expert to know before I connect you?
Customer: yes is this a free service
JA: The email technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: ok so how much is it per min or hour
JA: It's only $5 .
Customer: ok let's get it done
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Does it ask for your password?

Does it give any error or message?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
hotmail / mac yes for password
Expert:  Viet - Email Tech replied 1 month ago.

Thank you. So you enter your email password, and sign in, then what does it say?

Do you remember your exact email password?

What's your full email address?

Please reply at the box below. Thank you,

Expert:  bbao replied 1 month ago.

> hotmail / mac yes for password

Do you still have the issue that needs our assistance? Do you mean you can't access your outlook.com email on your Mac computer due to a password *****?