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Hello! My name is*****I am a certified computer professional who will assist you.
I will do my best to check for all possible options for you to regain access to your e-mail account and will let you know what to do. Please type your GMail address here so that I can check it.Thanks,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Please type your GMail address here so that I can check your account, and I will let you know what can be done to solve the problem.Thanks,IT Miro
I checked "*****@******.***" account and it is an active account. Please tell me if you forgot the password ***** cannot sign in because of that, or you know the password, but the problem is with something else?
Thanks for the update!
Since you have 2-step verification enabled for your Google account, you need to confirm the security code sent to the associated phone number. If you don't have access to the original phone any more, you should still be able to sign in by using a trusted computer (web browser) where you selected not to be asked for new verification codes. Such option is available once you successfully sign in.
So, please use the same computer and web browser you previously used to check if you will be able to sign in without the need to typing a new verification code.
Let me know if it worked.
From what I can see, your account doesn't have any other recovery option available, other than your phone number ending in 50. When setting up 2-step verification, GMail advises adding a secondary phone number, but also, to print 10 backup verification codes that can be entered instead of a verification code sent to a phone. It seems you haven't set up those security precautions, so you cannot use them now.
What you can try is to click on "Ask Google for help getting back into your account" and then click "Request Google's help". That may offer you another recovery option, especially if you are using a computer that you usually use to access your GMail account.
Try with that and let me know the results.
Since it seems like Google didn't recognize your computer as trusted, the only way to get back into the account is to confirm the correct verification code sent to your old phone number. Hopefully, Verizon will allow you get back to your old phone number so that you can receive that important text message containing a verification code.
Hello again!I am following up with you to see if you were able to get your old phone number back in order to receive a verification code for your GMail account?Let me know,IT Miro
Hello!Let me know if you were able to receive my messages.