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Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me the name of your bank and in which state you are located, please?
Thank you. Please stand by.
Where did you originally set up the account?
Is this a Direct Express card?
No, there's no problem.
Are you selecting the credit card option when paying the bill?
Direct Express cannot be used if the biller requires a routing number. Please see the information here:
You can contact JustAnswer customer service at: 1-***-***-****
for a credit to your account.
You too, Martha. Take care.