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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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R Slaton and I need my routing number to pay a bill on line.

Customer Question

Hey,My name is***** and I need my routing number to pay a bill on line. PLEASE HELP
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: a tablet
JA: What troubleshooting have you tried?
Customer: called customer service number SEVERAL times and always they hang me up
JA: Anything else you want the email expert to know before I connect you?
Customer: yes,can you give me my routing number
Submitted: 1 month ago.
Category: Email
Customer: replied 1 month ago.
please send my answer to my question to my email it is ***@******.***
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the name of your bank and in which state you are located, please?

Customer: replied 1 month ago.
The name of the bank is Comerica.I'm located in Alabama
Expert:  Byron replied 1 month ago.

Thank you. Please stand by.

Customer: replied 1 month ago.
I cannot afford to get Secure Remote Assistance due to I'm on a fixed income,I really couldn't afford the $5.00 but I need my routing # to pay a bill and I figured it would cost me more than $5.00 in gas and pay for a money order or money gram.But Thank You for your offer.
Expert:  Byron replied 1 month ago.

Where did you originally set up the account?

Is this a Direct Express card?

Customer: replied 1 month ago.
it is a Direct Express Card. Why is there a problem?
Expert:  Byron replied 1 month ago.

No, there's no problem.

Are you selecting the credit card option when paying the bill?

Customer: replied 1 month ago.
It didn't have that choice,all it as for was my routing # bank name and something else
Customer: replied 1 month ago.
If it helps I'm trying to pay on my Tractor Supply credit card bill
Expert:  Byron replied 1 month ago.

Direct Express cannot be used if the biller requires a routing number. Please see the information here:

https://help.payperks.com/hc/en-us/articles/218890118-Where-can-I-find-the-routing-number-or-account-number-for-my-Direct-Express-account-

You can contact JustAnswer customer service at: 1-***-***-****

for a credit to your account.

Customer: replied 1 month ago.
Thank You for the information and I learned that I can't use my card due to what you told me. You have a Wonderful Day
Expert:  Byron replied 1 month ago.

You too, Martha. Take care.