How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Our account login is frozen. We tried to log in with an

Customer Question

Our account login is frozen. We tried to log in with an outdated browser. This resulted in too many tries. Can you unlock it for us?
JA: Have you tried having password ***** directions emailed to you?
Customer: That was successful. We have a valid password, but we're frozen out of our account.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I guess I'm not making myself clear. This has nothing at all to do with email. It has to do with being unable to log in to your site because we tried to many times to do it.
JA: What troubleshooting have you tried?
Customer: You can't trouble shoot being locked out of our uber account log in because too many tries. Can you unlock our account so that we may log in?
JA: Anything else you want the email expert to know before I connect you?
Customer: That's it.
Submitted: 1 month ago.
Category: Email
Expert:  Cris replied 1 month ago.

Hi, thanks for using JustAnswer.com I am Cris.

What email service? Gmail, Hotmail, Yahoo?