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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is your amazon email address please?
You can reply to me here by typing in the box below please.
Do you still need help with this?
Try these steps please>
On your Kindle>
Then re-register your Kindle through the device itself. Go to the "Settings" menu, select "Register," and then enter your Amazon account email address and password ***** connect your device to your account.