How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

When i try to open my email on outlook on a mac the think

Customer Question

when i try to open my email on outlook on a mac the think wheel appears and the screen freezes. my wife can open her email no problem my email address is***@******.***
JA: How long has this been an issue?
Customer: two or three weeks
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through the web browser
JA: What troubleshooting have you tried?
Customer: i have deleted everything in my in box and junk mail
JA: Anything else you want the email expert to know before I connect you?
Customer: i am speaking to you visa friend as i am in a remote area all other applications on the computer work fine. are you going to connect to my computer
JA: No. I'm the email technician's Assistant.
Customer: ok so what are you going to do
Submitted: 1 month ago.
Category: Email
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Does your outlook close after it freezes?

Customer: replied 1 month ago.
no i cannot do anything
Customer: replied 1 month ago.
you would have to connect to the problem computer and not the one i am using to contact you
Expert:  technicalcat replied 1 month ago.

Yes, I sent you an offer for remote support. This would be the fastest and most effective way to solve the problem. Would you like me to connect and fix this for you while you watch? If so, please accept the offer sent. thank you.

Customer: replied 1 month ago.
i cannot watch i am not in same location as the problem computer i am speaking on behalf of a friend in a remote location How do you connect
Expert:  technicalcat replied 1 month ago.

It's just a link. If you'd like, you can send the link to your friend to run the remote on the problem computer.

Customer: replied 1 month ago.
thank you but I think we will have to send the computer out
Expert:  technicalcat replied 1 month ago.

I'm not sure I understand your last reply. Do you still need help ?

Customer: replied 1 month ago.
No thank you.
Expert:  technicalcat replied 1 month ago.

ok.

Related Email Questions