Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Does your outlook close after it freezes?
Yes, I sent you an offer for remote support. This would be the fastest and most effective way to solve the problem. Would you like me to connect and fix this for you while you watch? If so, please accept the offer sent. thank you.
It's just a link. If you'd like, you can send the link to your friend to run the remote on the problem computer.
I'm not sure I understand your last reply. Do you still need help ?