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Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and if mailed through USPS, was there a tracking number assigned to the package?
Thank you for your kind understanding of machine generated / automated systems ads and offers.
Still, for some reason, the USPS "...could not locate the tracking information..." on(###) ###-#### Should you wish to try yourself, please click HERE.
Was the package to England mailed through USPS or some other means? ...DHL, IPSParcel?