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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I can access my incoming mail list at Yahoo but can't open

Customer Question

I can access my incoming mail list at Yahoo but can't open any of them and can't send anyone an email. Since I can't access any email functions I can't utilize any of the directions or forms required to solve the problem. Can you help?
JA: How long have you had this issue with your Yahoo account?
Customer: It started about 10 days ago and got progressively worse until just in the last 48 hours I couldn't access anything.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Webbrowser.
JA: What troubleshooting have you tried?
Customer: Everything recommended but none of it helped because it all requires access to Yahoo.
JA: Anything else you want the email expert to know before I connect you?
Customer: If I were more computer literate at 77 I probably would but I can't think of anything now.
Submitted: 4 months ago.
Category: Email
Expert:  bbao replied 4 months ago.

Are you saying you access your Yahoo email using web browser on a computer, you can log on but just for some reasons you can't send or receive any emails?

Is there an error message showing something wrong there? If yes, what's that?