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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I've forgotten my password and recovery info for a gmail

Customer Question

Hi, I've forgotten my password ***** recovery info for a gmail account. What can I do to get it?
Submitted: 29 days ago.
Category: Email
Expert:  Jason Jones replied 29 days ago.

Hello,

My name is ***** ***** and I look forward to assisting you today.

Gmail's password ***** system does not offer many options, but I have given them all below. If all else fails, you can always create a new free Gmail account.

Please, follow the instructions below to reset your Gmail/Google password:
- Click the following link: https://accounts.google.com/RecoverAccount
- Enter the email address that you wish to reset the password *****
- Click the Submit button
- Answer the questions on the following screen
- Now you will be able to reset your password

If you still cannot get your password ***** you must fill out the form at the following page: https://www.google.com/accounts/recovery/skt
--- On this page, fill out as much information as you can. It is okay if you cannot remember the answers to everything. It may take up to a few days for the Gmail team to get back to you.

If need be, you can call Google at the following number. Keep in mind that the wait will be long: (###) ###-####

Please, report back with the results.

Customer: replied 29 days ago.
Zero help. I want my money refunded or I'll open a dispute
Expert:  Jason Jones replied 29 days ago.

If you cannot follow my instructions to reset your password, there is nothing else that can be done. I will send in your refund request now.

Customer: replied 29 days ago.
I've already done what you've suggested. Not a matter of comprehension, Jason. Don't you think I would have googled it myself before using an expert?

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