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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I have a att lg slide phone a little old i was trying to

Customer Question

I have a att lg slide phone a little old i was trying to change the pass code and locked the phone. Its asking for a puk coke. Can u help?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On this phone i'm not able to access me email.
JA: What troubleshooting have you tried?
Customer: I took out the battery and put it back in, I turned off the phone and then press the on button, volume down button down until the LG logo came on. Press the power down with volume button waiting for a factory reset came up, and all that happened was the screen asking for the puk code came back.
JA: Anything else you want the email expert to know before I connect you?
Customer: this isn't for my email its for my cell phone
Submitted: 7 months ago.
Category: Email
Expert:  Kris Rodgers replied 7 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 7 months ago.

Who is your network?

Customer: replied 7 months ago.
Expert:  Kris Rodgers replied 7 months ago.

What's the number?

I wil lget your PUK number for you.

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