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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Can,t acess my outlook acct, 1year, web browser, itried

Customer Question

can,t acess my outlook acct
JA: How long has this been an issue?
Customer: 1year
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: itried changing my password ***** couple of times
JA: Anything else you want the email expert to know before I connect you?
Customer: see if u can fix it
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm your full email address?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

What's the make / model of your computer?

Was there any error or message when trying to change your password?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
windows xp [email protected]
Expert:  Viet - Email Tech replied 1 month ago.

Thank you. What is there error or message when accessing your outlook email at the outlook.com website?

Do you have a phone number ending with the two digits 06? If yes, what's the last four digit of that phone number? And is that phone number able to receive text messages?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

On your computer, can you please click on Start, then click on Control Panel, then click on System (or click on System and security -> System), then confirm your Windows edition there, such as Windows XP, Vista, or 7 or 8 or 10.

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
just anser my quetion i paid my fee
Expert:  Viet - Email Tech replied 1 month ago.

I'm sorry. In order for me to troubleshoot the issue, I need some more information about the issue from you first.

1. What happens when you try accessing your outlook email at the outlook.com website? Is there any error or message?

2. Do you have a phone number ending with the two digits 06? If yes, what's the last four digit of that phone number? And is that phone number able to receive text messages?

3. On your computer, can you please click on Start, then click on Control Panel, then click on System (or click on System and security -> System), then confirm your Windows edition there, such as Windows XP, Vista, or 7 or 8 or 10.

Please reply at the box below; we guarantee our service. Thank you,

Customer: replied 1 month ago.
6406 yes u can reach me therefore
Expert:  Viet - Email Tech replied 1 month ago.

Thank you. Is your phone able to receive text messages?

Can you please go to the outlook.com website and sign in your email address, then let me know what it says?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

If you'd like to, I can connect remotely to your computer, so I can fix your email issue directly and quickly on your computer for you.

Please reply at the box below. Thank you,

Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the Outlook issue?

I am awaiting your reply.

Thanks,
IT Miro

Customer: replied 1 month ago.
No I don't need ur help

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