How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I keep getting a pop up window asking for my network

Customer Question

I keep getting a pop up window asking for my network password ***** my Windows 10 Outlook program. How do I remove?
JA: How long has this been an issue?
Customer: For about 3 weeks
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my lap top (new Dell) and my Samsung Galaxy 5 phone
JA: What troubleshooting have you tried?
Customer: Went to Geek Squad in Denver area and tried following internet solutions from articles/postings
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Barun replied 1 month ago.

Hi and thank you for your question.

Just to clarify, what's the version of Outlook, e.g. 2010, 2013, 365, you are using?

Please type your reply at the box below, and then click Send.