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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I keep getting a pop up window asking for my network

Customer Question

I keep getting a pop up window asking for my network password ***** my Windows 10 Outlook program. How do I remove?
JA: How long has this been an issue?
Customer: For about 3 weeks
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my lap top (new Dell) and my Samsung Galaxy 5 phone
JA: What troubleshooting have you tried?
Customer: Went to Geek Squad in Denver area and tried following internet solutions from articles/postings
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Barun replied 1 month ago.

Hi and thank you for your question.

Just to clarify, what's the version of Outlook, e.g. 2010, 2013, 365, you are using?

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