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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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When I try to reply to an e-mail. I keep getting the

Customer Question

when I try to reply to an e-mail. I keep getting the following message---"a problem occurred while trying to open this message--please try again later
JA: Just to clarify, what email service provider are you using?
Customer: bell south
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my desk computer
JA: What troubleshooting have you tried?
Customer: I haven't tried anything as I don't know what to try
JA: Anything else you want the email expert to know before I connect you?
Customer: nope
Submitted: 5 months ago.
Category: Email
Expert:  Bryan replied 5 months ago.

Hi and thank you for your question.

Are you having this issue when trying to reply to an email in Windows Live Mail?

Please type your reply at the box below, and then click Send.

Customer: replied 5 months ago.
Expert:  Bryan replied 5 months ago.

Okay, do you get this error message only when trying to reply to emails, or with any email that open up at all? Can we go ahead with a quick, secure remote session now, so that I can check this for you?

Customer: replied 5 months ago.
also get it if I want to send a new e-mail
Expert:  Bryan replied 5 months ago.

Okay, and when did you first start having this issue with Windows Live Mail? Also, I have sent you a minimal offer for remote service now, which will allow me to connect directly to your screen and check this issue for you; once you accept, further directions to connect will show up on this page. Thank you.

Customer: replied 5 months ago.
just began a couple days ago
Expert:  Bryan replied 5 months ago.

Since you are not intimating if you want to go ahead with a remote session or not, let me open up your question to our expert pool now so that another expert can continue further with you on this page. Thank you.

Expert:  IT Miro replied 5 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the Windows Live Mail issue?

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 5 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 5 months ago.

Hello!

Let me know if you were able to receive my messages.

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